“The customer is always right” can lead to some very awkward situations if you’re not really clear on who the customer is, what he wants, and why.
You’re not the first person in town to ask me what kind of crazy contraption I’m driving these days. But in your case, Pastor, if you wouldn’t mind, I’d like to tell you the whole story. Never could be completely open about some of it, not even with Sunny; my wife’s been through enough. Can you spare the time? In that case, I suppose it never hurts to start off with a bang.
If you’d asked me that Wednesday afternoon, I wouldn’t have said that everyone in my neighborhood hated my clinic. Aside from you, Sunny merely felt “jittery” about it, or so she claimed; Mrs. Murphy, living directly across the street from the main building, had never uttered a complaint; and our son, Alex, even labeled it “groovy,” a word he’d hijacked from one of the more usual unusual visitors to the institution. Of course, Ember Murphy suffers from multi-infarct dementia, and Alex recently turned eight. And while I’m being candid, an unprofessional condition for someone in my profession, I’d grown a bit sour about the place myself.
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